The Quality Chart

One of the major THAYS objectives is to deliver high quality products to its customers. High quality means products that meet the customer’s requirements in the respect of the international standards.
The whole process from the order to the delivery is made in accordance with a THAYS quality standard procedure accepted and signed by the THAYS staff as well as all the suppliers. Suppliers include mine owners as well as road transportation, port authority, freight forwarder and the quality control company.

For each transaction, a first random test is conducted at the mine by one of the international quality control companies such as SGS, Alex Steward, Intertek, etc. The tests are made from the chosen lot that is pre-booked for the delivery.

The tests cover the following criteria’s:
  • Physical composition product (Nominal size, moisturizing, etc.)
  • Chemical product composition
  • Weight at Mine site and at loading port

Once the test is realized, the first test certificate is submitted to the final customer who must approve the quality. After approval, minerals are loaded in sealed big bags or bulks ready for road transportation from the mine to the closest port.

At port arrival, the same controller will ensure that the big bags are still sealed and that the quantity concords with the ordered quantity. Before up loading on board, a final test is conducted as to check again all criteria above mentioned and the bag or bulks are sealed again ready for shipping.

A new certificate is delivered by the controller and submitted to the final customer with all documents requested in the purchase agreement or the letter of credit.Usually, THAYS work with FOB incoterm. Thus, from on board loading the responsibility of the good is under final customer responsibility. Nevertheless, a final test is conducted under final customer responsibility at arrival port as to control the adequacy between off loaded shipment as delivered shipment.